Refund & Cancellation Policy

1. Business Details

Platform Owner: Waymaker Guidance

Platform Name: ZetBlocks

Registered Office:
2nd Floor, Building No. 55,
Westend Marg, Saidulajab,
New Delhi – 110030, India

ZetBlocks is a goal planning, guidance, progress tracking, and block participation platform operated by Waymaker Guidance.

2. Cancellation Requests

Users may request cancellation of a goal page or related activity within 5 days of the relevant transaction or action, subject to verification and platform review.

Cancellation requests may not be accepted if:

The related block activity has already been completed.
Payments have been successfully processed and settled.
A payout has already been initiated or completed.
The request violates platform policies or applicable laws.

Each cancellation request will be reviewed individually.

3. Refund Eligibility

Refund requests may be considered in the following situations:

Duplicate payments.
Technical errors resulting in incorrect payment processing.
Failed transactions where funds were debited but activity was not completed.
Incorrect charges caused by a verified platform error.
Other cases approved by ZetBlocks after review.

Refund approval is not automatic and remains subject to verification.

4. Non-Refundable Situations

Refunds may not be available in the following cases:

Successfully completed block participation.
User changes their mind after successful completion.
Incorrect information provided by the user.
Delays caused by banks, payment gateways, or third-party providers.
Cases involving fraud, misuse, abuse, or policy violations.

5. Reporting Issues

If you believe a payment has been processed incorrectly or you experience a technical issue, please contact our support team within 5 days of the transaction.

Please provide:

Registered email address.
Transaction reference number.
Goal page link (if applicable).
Description of the issue.

Additional information may be requested for verification.

6. Verification and Review

All cancellation and refund requests are reviewed by ZetBlocks.

We may review:

Transaction records.
Goal page activity.
Payment gateway confirmations.
User account information.
Platform logs.
Compliance and fraud prevention checks.

7. Refund Processing Timeline

If a refund request is approved, the refund will normally be processed within 15 business days.

Actual credit timelines may vary depending on:

Payment gateway processing.
Bank processing timelines.
UPI providers.
Card networks.
Wallet providers.
Public holidays.

Refunds will generally be processed to the original payment method used for the transaction wherever possible.

8. Payment Gateway Charges

Payment gateway charges, convenience fees, taxes, bank charges, and third-party processing charges may not be refundable.

The final refund amount may differ from the original transaction amount after applicable deductions.

9. Fraud Prevention

ZetBlocks reserves the right to reject, delay, investigate, or suspend any refund or cancellation request where fraud, abuse, suspicious activity, chargebacks, policy violations, or legal concerns are identified.

10. No Investment or Return Promise

ZetBlocks is a goal planning, guidance, progress tracking, and participation platform.

ZetBlocks does not provide:

Investment services.
Lending services.
Deposit services.
Savings products.
Interest-bearing products.
Guaranteed returns.
Financial advisory services.

Refund requests are reviewed only in relation to eligible platform transactions and services.

11. Policy Updates

Waymaker Guidance may update this Refund & Cancellation Policy from time to time.

The latest version will always be available on this page. Continued use of the platform after updates constitutes acceptance of the revised policy.

12. Contact Us

For refund or cancellation assistance, please contact:

Waymaker Guidance

Email Support: waymakerguide@gmail.com
Help Desk: support@zetblocks.com
Phone: +91 9042430549

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM IST